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Excellence - the journey starts here  Jim Wade, director of Advanced Training, is no apologist for ISO 9000, having seen many cases of QMSs which leave people demotivated and do not help managers to manage quality. However, he argues that the standard can still provide a sound base for excellence. The secret is in the principles and management behaviours that they imply.

ISO9000: from the top A new emphasis on senior management involvement is one of the most talked about revisions to ISO 9000. Jim Wade, a director of Advanced Training, discusses what the new standard requires from the top and what the benefits are.

Is ISO 9000 really a standard? Jim Wade is a director of Advanced Training and founder of The Business Improvement Network. This hard-hitting article, drawing its insights from practical inputs offered by members of the Network, highlights some of the basic issues that stem from treating ISO 9000 as a standard.

ISO 9001 and beyond This article by Advanced Training's Jim Wade reminds us of the existence of just one of the other documents, ISO 9004 and of two other tools, the Balanced Scorecard and the Excellence Model. It outlines how each might be used to progress beyond ISO 9001, specifically as part of a programme of senior management education on 'quality' matters.