Bourdon Haenni Improve
their Customer Care  When Bourdon Haenni needed to improve their customer care strategy they came to us for help. We ran four separate workshops for two groups of staff over a period of four months. This is the letter we received from David Price, the MD. Customer Care Training |
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I would like to thank you most sincerely
for the very valuable and motivational customer care sessions you ran
for us recently. We are already seeing the results of the training in a
much-improved focus on our customers from all the staff. We now give our
clients a more caring service, and this was, of course, the reason for
doing the training. They gained particular value from the practical
exercise. This highlighted some of the things that can easily be missed,
and reinforced the workshop sessions very powerfully. We have made several improvements to the way we do things here, and these sprang from the first sessions you ran. All the staff have worked in teams to make these happen and this has improved our efficiency, so we are now better placed to respond more quickly. So thanks again for providing both the motivation and the facilitation to enable us to improve the way we do things. Yours sincerely, David Price |
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