Customer Service description A one day programme to build on the basic concepts of customer care, to show exactly how to maintain customer loyalty, with some new ideas that really work! Every delegate will get a tip for good customer care and service. The programme also features the often forgotten customer – the internal customer – and the corresponding relationships. The programme is designed to provoke and stimulate fresh thinking, plus provide practical ideas that can be applied immediately in the workplace. Ideal training for customer service and customer care representatives. who should attend Experienced managers and supervisors who wish to explore our concepts and are seeking to increase business results through improved customer care and service Anyone who has customer/client contact and is seeking to benefit from exposure to proven ideas, to help them perform professionally to achieve outstanding success. features The Customer Caring Concept Customer care or customer service? What is ‘customer caring’? The ten commandments of ‘customer caring’ Customer expectations – what are they and how to exceed them What makes people buy and why Why customers leave and how to ensure that they return. Developing profitable customer relationships Customer service skill Handling conflicts and complaints Turning dissatisfaction into satisfaction Body language – how to use it to our advantage Projecting a professional image Creating long term customer loyalty. The telephone – increased effectiveness Recognising the power of the telephone in customer service Customer service phone training Internationally recognised call structures Building the company's prestige and profile Turning enquiries into orders. Attitude: The Ultimate Solution Positive habits = positive results Maintaining control over emotion & feelings How to develop the win-win success attitudes format Tutorial presentation of ideas and concepts with delegate participation encouraged, to identify where the concepts can best be applied in the workplace to improve customer care results. benefits Improved business results through more professional contact with customers. Increased delegates' confidence in their own ability. Increased understanding of the importance of the internal customer chain. Company perceived as being more caring, reliable and professional by its customers. Print or Download Next one Back to Customer Care

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