Appointment Setting by Telephone description A one day workshop designed to improve the success rate of those who wish to improve their ability in setting quality appointments. who should attend External sales staff wishing to improve their own confidence and ability in appointment  setting in a sales environment. Internal staff who are responsible for sale lead appointment setting by telephone for external sales staff. features Finding the Business Generating prospect lists. Pre-qualifying prospects. Knowing what to say The peg statement. Initial Benefit Statements - making them powerful whoever we ring. Developing scripts Making the Call Opening the conversation. Grabbing attention. Voice inflexion and speed. Using the right words. Setting the appointment. Confirming details. Overcoming objections. Telephone practice sessions Practice using the telephone apparatus, playback and analysis to instil delegate confidence in the process. Action plans for success Individual delegate action plans format One day workshop Role-plays and group work Participation encouraged benefits Improved appointment setting Basic grounding in telephone techniques Improved company image from first impression Detailed knowledge on how to handle customers. Print or Download Next one Back to Telephone

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