Internal
Quality Auditing
 |
| the
basics as required by ISO 9000
plus additional valuable learning and motivation |
| description |
Any company registered – or seeking registration – to ISO 9000 must have trained internal quality
auditors. This two day programme educates and motivates the people
who take on this important role in addition to their normal jobs. |
| who
should attend |
New
internal quality auditors; or previously trained auditors who
require a refresher or wish to learn more about how to use
auditing to improve the business. |
| features |
What
does auditing actually mean?
Auditing the system, not the people.
The relation between auditing and improvement.
The ISO 9000 family.
Definition of quality.
Definition of a quality system.
Quality principles underlying ISO 9000.
The requirements of ISO 9000 – as written.
The requirements of ISO 9000 – in plain English. Business
benefits of an ISO 9000 quality system.
ISO 9000 documentation and quality records.
Characteristics of a good auditor.
Definition of auditing.
The key targets of an audit.
Overview of an audit.
Use of checklists
The opening meeting.
Conducting the audit.
Watching for body language.
Why auditors must listen.
Reviewing results & agreeing actions.
Following-up for effective action. |
| format |
Two
day programme.
Includes audit practice.
Very interactive. |
| benefits |
Meet
the requirement of ISO 9000 to train internal quality auditors.
Improvement-orientated, motivated auditors. |
